This will be short and sweet today.
First, here's :
[Sears] lost $748 million in the most recent quarter, up from the $454 million loss in the year-ago period. Revenue tumbled 12.5%, due to both the store closings and a 7% drop in sales at the stores that remained open. Hollar acknowledged that the company has "fallen short" of its own turnaround plans. Indeed, Sears Holdings has lost $9.8 billion since 2011 thanks to six straight years of losses.
I wonder if it's because they STINK at customer service.
For background on my war with Sears, see Dear Sears, This is Why I Hate You.
For even more, scroll through the Sears posts in my company experiences category. There are several of them. Sears actually makes Comcast look good.